Housing Opportunities Unlimited’s Response and Approach to Coronavirus Disease 2019 (COVID-19) Pandemic

April 13, 2020

Housing Opportunities Unlimited (HOU) operates on a national basis and is closely monitoring the Center for Disease Control (CDC), the World Health Organization, and applicable public health agency guidelines and regulations regarding the Coronavirus Disease 2019 (COVID-19).  We are taking required precautions recommended by these entities as well as local, state and federal requirements and recommendations at this time.  The safety and health of our employees and the clients and residents that we serve is of the utmost importance to us.  To this end, we have taken the measure outlined below.  We understand that the guidelines and information is changing on a regular basis so we will continue to monitor and adjust accordingly.

The HOU Employee

The strong majority of HOU employees are working remotely at this time.  We continue to provide relocation services to clients and residents via a number of remote platforms such as the telephone, video conferencing, electronic sharing of documents and more.  This allows us to complete assessments with residents, provide consulting services, interact with resident groups, track and update relocation data, complete relocation plans, take part in all-staff training, and other remote relocation services.

In the case that HOU employees have to be physically on-site to complete a necessary task, they are following the CDC guidelines on How to Protect Yourself and Others:

  • Cleaning their hands often
  • Avoiding touching their eyes, nose, and mouth with unwashed hands
  • Avoiding close contact especially with people who are sick
  • Putting distance between themselves and other people including residents (about six feet between them and another person)
  • Wearing PPE, Covering their mouth and nose with a cloth face cover when around others, wearing disposable gloves
  • Covering coughs and sneeze with a tissue or inside of their elbow; throwing used tissues in the trash; and immediately washing their hands with soap and water for at least 20 seconds or using hand sanitizer if soap and water are not available
  • Cleaning and disinfecting frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

HOU has provided staff with hand sanitizer, soap, cleaning wipes, tissues and face masks, as needed, for employees.  We have also reviewed these guidelines with all HOU employees.

We are also encouraging HOU employees to be checking their temperature on a regular basis.

If a HOU employee is feeling sick, whether while working from home or on-site, they are to alert our Human Resources team immediately.  If they were on-site for any reason they are sent home right away.  We have developed guidelines that instruct any team member who may develop symptoms or who come into contact with infected individuals to stay home and follow the CDC’s instructions.