Katie Provencher joined Housing Opportunities Unlimited (HOU) in 2018 as the Director of Operations. Katie works intently on the daily operations and strategic growth and direction of the organization. Katie has extensive experience in the affordable housing, resident services, and community development fields. Prior to HOU, Katie was the Deputy Director of Urban Edge – an affordable housing developer – where she directed multiple lines of business including: Community Engagement, Fundraising, Marketing, Human Resources, Information Technology, and Office Management.
Katie’s passionate about engaging and advocating for residents of affordable housing. She was honored with the Massachusetts Association of Community Development Corporation’s Ricanne Hadrian Award in 2015 and the Comcast NBC Universal National Leadership Award in 2012 for her work in community building and organizing. Katie received her Master’s in Community Organizing, Planning, Policy, and Administration at Boston College’s Graduate School of Social Work. Katie is also a graduate of the Neighborworks Achieving Excellence program at Harvard University’s John F. Kennedy’s School of Government.
Katie resides in Dedham, Massachusetts with her husband and two children.
Christopher Jones has been with Housing Opportunities Unlimited (HOU) since 2010. Chris has been involved in the successful implementation of numerous large-scale, temporary and permanent relocation efforts.
As Senior Project Director, Chris oversees a portfolio of projects in the Mid-Atlantic, Mid-West and East Coast. Chris currently provides quality control for HOU sites including site-based operating standards, staff orientation, capacity building and ensuring contract deliverables are met. Chris is also a certified Housing Quality Standards (HQS) inspector.
Chris received HOU Employee of the Year in 2013 due to his excellent work on his 1st project as a Relocation Coordinator in Chicago, IL. Since then, Chris has overseen relocation efforts at over twenty-six sites.
Based in Richmond VA, Mr. Jones holds a Bachelor of Arts degree in Business Management and Corporate Communications from Queens University of Charlotte.
Hannagh Jacobsen is the Strategic Project Director for Housing Opportunities Unlimited (HOU) and has been with the company since 2017. Ms. Jacobsen directs numerous relocation sites throughout the United States and has experience with temporary, permanent, and resident in-place relocation as well as re-occupancy. She has valuable first-hand experience with relocation as she began with HOU carrying out day to day relocation work as a Relocation Specialist in Boston, Massachusetts. Ms. Jacobsen is well versed and experienced in URA, Section 18, and RAD regulations and compliance. She also works closely with the Director of Operations on new business development and growth as well as strengthening HOU’s infrastructure, systems, and operations.
Prior to HOU, Ms. Jacobsen was the Campaign Manager for a City Council campaign in Cambridge, MA. She also worked in the Elections Department for the City of Boston, MA. Ms. Jacobsen has her Bachelor of Science from Suffolk University and is currently earning her Masters of Business Administration (MBA) at Boston University.
Ms. Jacobsen can be reached via email at firstname.lastname@example.org.
Cynthia McCleod joined Housing Opportunities Unlimited (HOU) in 2014 as Director of Resident Services in Pittsburgh, PA. She is currently a Project Director, overseeing comprehensive resident service programs and relocation services in Pennsylvania, Michigan, Connecticut and Shreveport. Cynthia has over thirty years of experience in the human services field, with twenty years working in public and supportive housing.
Prior to HOU, Cynthia was a Senior Contract & Grant Administrator for the Housing Authority of the City of Pittsburgh. There she received several awards for Team Leadership and Performance Excellence. Cynthia is a certified Housing Quality Standards (HQS) inspector, certified in Property Management, and Self Sufficiency Services Coordination. Cynthia was awarded HOU Employee of the Year in 2017.
Cynthia completed a Master’s Series Program at the University of Pittsburgh and is currently studying Leadership Development at Northwestern University. She resides in the Blackridge Community in Pittsburgh with her husband Larry McCleod.
Jeray Wilson joined the Housing Opportunities Unlimited (HOU) team in 2007 and has progressed through numerous positions with the company since this time. Jeray has extensive experience in relocation, case management, and resident services. Jeray began with HOU as a Resident Services Coordinator in Baltimore, MD, and was then promoted to a Case Manager and Job Developer in Washington, DC. Jeray chose to broaden her learning and experience and focused on HOU’s Relocation Services. She became a Relocation Coordinator who oversaw multiple temporary and permanent relocation projects in Baltimore, MD, Washington, DC and Arlington, VA.
Jeray currently serves as a Project Direcor and directs relocation projects across the country. Jeray oversees relocation projects in the Washington Metropolitan area as well as New Jersey, Georgia, and Washington state. Jeray is responsible for site set-up, staff supervision, relocation implementation, and client and resident relationships.
Jeray holds a Bachelor of Science degree in Human Services/Management and is also a certified Housing Quality Standards (HQS) inspector. Jeray resides in Bowie, Maryland with her son.
Marisa Rodrigues joined Housing Opportunities Unlimited (HOU) in 2016 as Relocation Coordinator in Boston, MA. Since then, she has successfully completed a number of relocation projects with the Boston Housing Authority. She is currently an Assistant Project Director, overseeing relocation services in the greater Boston area. Marisa is a certified Housing Quality Standard (HQS) inspector.
Prior to HOU, Marisa was a Housing Supervisor and Case Manager at the YMCA Homeless Shelter in Elizabeth, NJ and a Program Administrator at Metropolitan Housing Partnership in Boston. Marisa has a Bachelor of Arts in Criminal Justice from the University of Massachusetts.
Marisa is very passionate about advocating for the residents and communities that HOU serves. She was awarded HOU employee of the Year in 2017. Marisa lives in Attleboro, MA with her lovely daughter and husband.
Lisa Mangum began working with Housing Opportunities Unlimited (HOU) in 1995 and is currently the Director of Training and Development. Lisa provides quality control and oversight to HOU relocation, case management, resident services, and elder services programs across New England. Lisa is well-versed in federal and state relocation regulations and a certified Housing Quality Standards (HQS) inspector. She has written numerous HUD and state approved relocation plans and provided relocation training to staff and clients alike. She is also a NCHM-certified Senior Housing Specialist, providing consulting for all HOU contracts serving frail and elderly residents as well as training to HOU staff in addressing housekeeping compliance with residents. Lisa’s expertise includes assisting in community center program planning and coordination, implementing federal and local grants, and providing technical assistance to Resident Councils. Lisa has been integral to the growth and performance of HOU.
Lisa has a Bachelor of Arts degree from the College of the Holy Cross and earned her Master of Science degree from Simmons College. She resides in Milton, Massachusetts with her husband and two children.
Bonnie Lowe has been with Housing Opportunities Unlimited (HOU) since 2004. Ms. Lowe has over twenty-five years of accounting experience. She undertakes bank account and general ledger account reconciliation, monitors site balances and budgets, conducts month-end close, and is responsible for Accounts Payable and Accounts Receivable activity for over fifty sites. Ms. Lowe provides Staff Accountant Services for all HOU contracts. Bonnie uses her skills and expertise to contribute to the overall mission of HOU and maintain our clients’ budget needs.
Bonnie received a Bachelor of Science from Bryant University. She resides in Rhode Island and loves to quilt in her spare time.
Gisel Pena joined Housing Opportunities Unlimited (HOU) in 2018 as the Senior Accountant. Gisel supports the day to day work of HOU’s Finance Department. This includes focusing on accounts payables, invoicing, financial statement production, and other Finance Department duties. Prior to HOU, Gisel was the Senior Account at Urban Edge Housing Corporation – an affordable housing developer in Boston, MA. Gisel also has experience with Blue Cross Blue Shield of Massachusetts and Santander Bank.
Gisel has a degree in Information Systems, Audit, and Control from Bentley University. She is also a graduate of the STRENGTH Matters Boot Camp on Financial Reporting for Rental Housing Nonprofit Enterprises.
Gisel enjoys volunteering with Habitat for Humanity and Cradles to Crayons. She resides in Dorchester, Massachusetts with her daughter and family.
Yadelyn Acevedo joined Housing Opportunities Unlimited (HOU) in 2019 as the Office Associate. Ms. Acevedo is responsible for HOU’s front desk coverage and office organization as well as providing administrative assistance to HOU staff across the country. She also assists the Finance team with various tasks that keep HOU running efficiently and effectively. Prior to HOU, Ms. Acevedo was the Office Assistant as for Associated Home Care in Malden, MA. Ms. Acevedo is a graduate of Brook Farm Academy High School in Boston, MA.