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Leadership Team

LEADERSHIP AT HOU

1. Ensure that residents and clients are receiving the best experience possible while working with HOU staff. To support this goal sites have to be properly staffed to handle irregular spikes in activity, and staff have to be well trained and supported with professional development.

2. Increase access to, and strengthen the skills of, HOU staff in leadership positions. We learn best from each other. Every new site presents a new set of challenges, but most likely some of our colleagues have experienced something similar. We also need to be intentional and create space to allow people to collaborate, learn, train.

3. Organizational structures and leadership does not have to look like a triangle. There’s real benefits to having a flatter more inclusive leadership approach. So we are reconfiguring ourselves, leveraging the years of staff experience and leadership that to date have been limited in a geographic/regional way. The goal, by flattening leadership, is to allow increased responsibility, and support, so people have more space to develop professionally, seek new business, represent HOU at professional networking organizations, etc.

OUR LEADERSHIP TEAM

David Connelly

Founder
Susan Connelly

Leadership Team, Senior VP
Christopher Jones

Leadership Team, Senior VP
Cynthia McCleod

Leadership Team, Senior VP
Jeray Wilson

Leadership Team, Senior VP
Lisa Mangum

Leadership Team, Senior VP

OUR SENIOR MANAGEMENT TEAM

Marisa Rodrigues

Assistant Project Director
Bonnie Lowe

Controller
Gisel Pena

Senior Accountant

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David Connelly

Founder

David I Connelly, Founder, founded HOU in 1982 after spending years providing resident services and community organizing in Boston, Baltimore and Washington DC. David’s goal has been to create a company where each and every person is respected for who they are and where they come from, a philosophy echoed in all of HOU’s staff work and interaction with residents. David grew up in Dorchester and his first “real” job was as a counselor in the ABCD job training program in 1965. He went on to run ABCD’s Job Training Centers in Codman Square and Uphams Corner. From there, he ran the juvenile probation program for the Dorchester District Courts and the Youth Justice Resource Program. David holds a degree in Counseling from Suffolk University and is currently reminding people that President-Elect Biden is only four years his junior.

Susan Connelly

Leadership Team, Senior VP

Susan Connelly, Chief Operating Officer, has devoted her entire career to affordable and public housing. In May 2020 she joined HOU, where she oversees the company’s internal operations and, as part of HOU’s Leadership team, supports staff and external relationships.

Prior to HOU, Susan was the Director of Community Assistance at the Massachusetts Partnership (MHP), a quasi-public agency. For 16 years she led a team whose goal was to increase affordable housing across the state of Massachusetts. To that end, she advanced the state’s Department of Housing and Community Development by creating a public finance product to leverage private capital for the replacement of state public housing; administered a $7.5 million grant program to spur nonprofit development; and conducted dozens of fiscal and pre-development analyses to enable new affordable housing.

Leading up to her tenure at MHP, Susan immersed herself in private real estate development for 20 years, developing over 4,200 units of housing in Massachusetts and the Mid-Atlantic. Susan employed her expertise at conducting community input processes as a representative of the state, as a developer, and as an affordable housing manager.

Susan was first introduced to relocation services in 1986, when she was part of the HOU relocation team at Columbia Point in Boston, now Harbor Point, the nation’s first public housing project to be converted to private mixed-income housing.

Susan holds a degree in Economics from the University of Vermont. She is a Commissioner for the Cambridge Housing Authority, a member of the Urban Land Institute, current co-chair of the Real Estate Advisory Committee and a founding member of the Women’s Development Collaborative based in San Francisco, CA.

Christopher Jones

Leadership Team, Senior VP

Christopher Jones, Vice President of Client Relations, joined HOU in 2010 as a Relocation Coordinator at Oliver Hills Courts in Richmond, VA, where he was responsible for facilitating on-site relocation activity for Winn Residential. Following that success, Chris was dispatched to Chicago, IL, where he became Relocation Coordinator for St. Stephen’s Terrace, a 263-unit property redeveloped by The Community Builders (TCB). Subsequently, Chris was named HOU Employee of the Year, and was promoted to Project Director with the responsibility of overseeing multiple relocation projects throughout the Midwest and Mid-Atlantic.

Over the past decade Chris has successfully helped implement many large-scale, temporary, in-place, and permanent relocation efforts, including Chicago’s Marshall Field Gardens, a 628-unit development with myriad housing relocation including on-site, in-place, and off-site citywide. Chris assisted in securing a contract with the Housing Authority of Cook County (HACC) portfolio and managed seven large-scale relocation projects totaling over 600 units, all participating in Rental Assistance Demonstration (RAD) conversions from 2017-2019.

In May of 2020, Chris was promoted to Vice President of Client Relations. In addition to managing and providing consulting for relocation projects nationwide, his oversight includes quality control, monitoring operating standards, staff orientation, capacity building and ensuring contract deliverables are met.

Chris is also responsible for managing relationships with new and existing clients to maintain steady company growth and is heavily involved in creating new marketing strategies for the company. Coupled with a decade of experience in relocation, he is a certified Housing Quality Standards (HQS) inspector.

Mr. Jones holds a BA in Business Management and Corporate Communications from Queens University of Charlotte, NC.

Cynthia McCleod

Leadership Team, Senior VP

Cynthia McCleod, Project Director, offers 30+ years of experience in the human services field, twenty of them in public and assisted housing. Cynthia joined HOU in 2014 as Director of Resident Services for Oak Hill (a HOPE VI project, the former Allequippa Terrace) in Pittsburgh, PA. At Oak Hill, Cynthia established resident programs for social services, education, employment and entertainment. Today, in addition to overseeing Oak Hill, Cynthia is in charge of relocation for 762 units in Michigan and 181 units in Colorado for the Jonathan Rose Companies; 184 units in Pennrose, Pennsylvania;160 units for the Atlantic Housing Foundation; 100 units for Trinity Financial, and 190 units for Winn Companies in Connecticut.

Cynthia assisted Corcoran Jennison with RAD conversion at their Oak Hill site and served as Project Director for CNI Case Management services at Norwalk Housing Authority’s Washington Village. For the city of Shreveport, LA, Cynthia was instrumental in their being awarded the CNI Implementation Grant, and provided technical assistance and training to the Housing Authority of the City of Shreveport Family Self Sufficiency Team for coordinating services.

Prior to HOU, Cynthia served as a Senior Contract & Grant Administrator for the Housing Authority of the City of Pittsburgh for fourteen years, where she procured contracts for resident services and was the primary grant writer, managing and monitoring all aspects of grant program implementation and managed HACP relocation and crisis response efforts. While employed by HACP, Cynthia lead and directed teams of 40+ staff members within the Resident Services Department, including Case Management, Youth Sports, Computer Training, Employment/Section 3 Opportunities and Public Safety. Her efforts garnered several awards for Team Leadership and Performance Excellence.

Cynthia has been involved in 412 Food Rescue, an organization that addresses disconnect between food waste, food insecurity and environmental sustainability; and A+ Schools, the community advocate and leader for educational equity and excellence in Pittsburgh Public Schools. She has served on the Board for Communities in Action for Peace, whose mission is to promote healthy communities by reducing violence and its causes in a non-traditional and culturally sensitive manner. She has also served the University of Pittsburgh, Office of Child Development Policy Council, in its focus on early childhood development and provided Technical Assistance to the Center of Spirituality Board of Directors.

Some of Cynthia’s proudest accomplishments include completion of the University of Pittsburgh, Masters Series Program in Community Organization and Social Administration; Project Management Institute, Project Management Professional Certification, NAHRO Certification in Property Management and HQS Inspections, Nan McKay, Self Sufficiency Services Coordination Certification; and HOU Employee of the Year in 2017. She is currently studying Leadership Development at Northwestern University.

Jeray Wilson

Leadership Team, Senior VP

Jeray Wilson, Project Director, is a proven veteran in relocation, case management, and resident services. As Project Director, she is responsible for site set-up, staff supervision, relocation implementation, and client and resident relationships for over 1,000 units. Jeray directs relocation projects across the country in the Washington D.C. metropolitan area, as well as New York, New Jersey, Georgia, Pennsylvania and Washington state.

She began her career with HOU as Resident Coordinator in 2007. At Circle Terrace Apartments in Baltimore, MD, she implemented a full course of resident programming, including a GED program, financial literacy, summer youth camps, financial assistance programs, holiday celebrations and field trips for 303 households.

Because of her success at Circle Terrace, Jeray was promoted to Case Manager and Job Developer at Park Morton Apartments in Washington, DC, where she focused on relocation and subsequently relocated over 800 units households in a combination of temporary and permanent relocation projects in Baltimore, MD, Washington, DC and Arlington, VA.

Jeray serves on the Leadership Committee for HOU. She has been recognized numerous times by HOU client AHC, Inc. for her for work ethic, positive attitude and completing relocation ahead of schedule. She holds a Bachelor of Science degree in Human Services/Management from University of Maryland and is a certified Housing Quality Standards (HQS) inspector.

Lisa Mangum

Leadership Team, Senior VP

Lisa Mangum, Director of Training and Development, joined HOU in 1995 and is an integral part of HOU’s growth and performance. As a member of HOU’s Leadership Team, Lisa’s primary role is new hire and client training. As an extension of that training, Lisa provides quality control and oversees relocation projects, case management, resident services, and senior programs. She is well-versed in federal and state relocation regulations and has written over 100 HUD and state-approved relocation plans.

Lisa is a National Center for Housing Management (NCHM)-certified Senior Housing Specialist and is involved with HOU contracts serving frail and senior residents. She has developed and implemented curricula for HOU staff to assist residents in addressing and maintaining housekeeping compliance.

Lisa is pivotal to community center program planning and coordination, implementing federal and local grants, and providing technical assistance to Resident Councils. Lisa holds a Bachelor of Arts degree from the College of the Holy Cross and earned her Master of Science degree in Health Care Administration from Simmons College.

Marisa Rodrigues

Assistant Project Director

Marisa Rodrigues joined Housing Opportunities Unlimited (HOU) in 2016 as Relocation Coordinator in Boston, MA. Since then, she has successfully completed a number of relocation projects with the Boston Housing Authority. She is currently an Assistant Project Director, overseeing relocation services in the greater Boston area. Marisa is a certified Housing Quality Standard (HQS) inspector.

Prior to HOU, Marisa was a Housing Supervisor and Case Manager at the YMCA Homeless Shelter in Elizabeth, NJ and a Program Administrator at Metropolitan Housing Partnership in Boston. Marisa has a Bachelor of Arts in Criminal Justice from the University of Massachusetts.

Marisa is very passionate about advocating for the residents and communities that HOU serves. She was awarded HOU employee of the Year in 2017. Marisa lives in Attleboro, MA with her lovely daughter and husband.

Bonnie Lowe

Controller

Bonnie Lowe has been with Housing Opportunities Unlimited (HOU) since 2004. Ms. Lowe has over twenty-five years of accounting experience. She undertakes bank account and general ledger account reconciliation, monitors site balances and budgets, conducts month-end close, and is responsible for Accounts Payable and Accounts Receivable activity for over fifty sites. Ms. Lowe provides Staff Accountant Services for all HOU contracts. Bonnie uses her skills and expertise to contribute to the overall mission of HOU and maintain our clients’ budget needs.

Bonnie received a Bachelor of Science from Bryant University. She resides in Rhode Island and loves to quilt in her spare time.

Gisel Pena

Senior Accountant

Gisel Pena joined Housing Opportunities Unlimited (HOU) in 2018 as the Senior Accountant. Gisel supports the day to day work of HOU’s Finance Department. This includes focusing on accounts payables, invoicing, financial statement production, and other Finance Department duties. Prior to HOU, Gisel was the Senior Account at Urban Edge Housing Corporation – an affordable housing developer in Boston, MA. Gisel also has experience with Blue Cross Blue Shield of Massachusetts and Santander Bank.

Gisel has a degree in Information Systems, Audit, and Control from Bentley University. She is also a graduate of the STRENGTH Matters Boot Camp on Financial Reporting for Rental Housing Nonprofit Enterprises.

Gisel enjoys volunteering with Habitat for Humanity and Cradles to Crayons. She resides in Dorchester, Massachusetts with her daughter and family.

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